This agreement is between:
Coach: Mark Burlinson, co-owner of Releasers of Destiny LLC, trading as Mark Burlinson Communication Coaching, of 2041 Woodlawn Drive, Conway, SC 29526, and you, the client.
This agreement explains how we will work together, what you can expect from the coaching, and what I ask from you in return.
By signing, you confirm that you want to proceed with the coaching we discussed on our call.
1. The Program
Program Name: Communication Mastery for Operations Teams
Purpose: Build communication mastery across your team by increasing self-awareness, understanding differing communication styles, and strengthening adaptability – reducing friction, delays, mistakes, and rework, and improving collaboration under pressure.
Length: [e.g. 6 months], starting on [Start Date]
Total Fee: [Currency][Total Amount]
Payment Option: Paid in full or [Number] monthly payments of [Currency][Amount]
Delivery: [Online / In person / Hybrid] via [Platform or Location]
What’s included:
- Communication-style profiles for team members (assessment-based)
- A facilitated team workshop (typically around three hours)
- A diagnostic discussion and review after the workshop
- Follow-up sessions with leadership or the team to support integration and application
- Access to session recordings on request
- A final review or aftercare session at the end of the program
Anything not listed here is not included unless we agree on it separately.
2. What Coaching Is and Isn’t
Coaching is here to support your thinking, clarity, and progress. It is not therapy, counselling, or medical, legal, or financial advice. I do not diagnose or treat any condition.
You understand that:
- You are responsible for your own choices, actions, and results
- I cannot guarantee any specific outcome
My background and experience:
I am a communication coach working with businesses and organisations to improve teamwork, leadership effectiveness, and operational performance through stronger communication. My work centres on a structured communication-style framework (often referred to as the seven communication or life languages) and is delivered through assessment, facilitated workshops, and follow-up coaching to support practical application.
3. Your Role in the Process
To get the most from coaching, you agree to:
- Show up on time and ready for sessions
- Be open and honest in our conversations
- Take responsibility for doing the work between sessions
- Look after your own wellbeing
Coaching works best when you are actively involved.
4. Sessions and Scheduling
Sessions will take place via [Platform / Location] at times we agree.
If you arrive late, we will still finish at the scheduled time. Please give at least 24 hours’ notice if you need to reschedule. Missed sessions without notice may be counted as used.
All sessions should be used within the program period unless we agree otherwise.
5. Fees and Payments
The total fee for the program is [Currency][Total Amount], payable via [Payment Method].
If you choose a payment plan, you are committing to the full program fee, not just to individual sessions. If a payment is missed, I may pause sessions or access to resources until things are back on track.
Except where the law says otherwise, payments are non-refundable.
6. Cancellation and Ending Early
This program is a commitment to your growth and to the work we do together.
You may choose to stop taking part at any time, but:
- Any payments already made are not refundable
- Any remaining payments on a plan are still due
I may end this agreement early if there is non-payment, serious breach of these terms, or behavior that makes it unreasonable to continue. If I do, I may offer a fair refund for any sessions not yet delivered.
If this agreement ends, access to sessions, resources, and the community may also end.
7. Confidentiality and Recordings
What we discuss in sessions will be kept confidential, unless I am required by law to share information or there is a serious risk of harm.
Sessions may be recorded for your personal use and for my records. By signing this agreement, you agree to this. Please do not record sessions yourself without my permission.
8. Using the Materials
Any tools, frameworks, and materials I share with you are for your personal use only. They remain my intellectual property.
You agree not to copy, share, sell, or distribute them, or give anyone else access to them, including not uploading them to AI services.
9. Community Space
If your program includes access to a private community, this is there for support and connection. Please treat others with respect and keep what is shared confidential.
I may remove access if behavior is inappropriate.
10. Responsibility and Liability
You remain responsible for your own well-being, choices, and actions throughout the program.
To the fullest extent allowed by law:
- I am not responsible for indirect or unexpected losses
- My total liability is limited to the amount you have paid for the program
- Nothing here limits liability for death or personal injury caused by negligence, or for fraud
11. Testimonials
I may invite you to share a testimonial about your experience. If you agree at the time, I may use it in marketing materials, such as my website or social media, typically using only your first name and a general description, unless we agree otherwise.
There is no obligation to provide a testimonial.
12. Your Personal Information
Your personal information will be used to deliver the coaching, communicate with you, and manage our working relationship. It will be handled in line with data protection laws that apply to my business.
13. Practical Changes
Sometimes small changes may be needed to how the program is delivered, for example, to tools, platforms, or scheduling. I will always aim to keep the program’s overall intent and value the same.
14. Legal Basics
This agreement is governed by the laws of South Carolina, and any disputes will be handled by the courts of that state.
This document is the full agreement between us, and any changes must be agreed in writing.
Signatures
By signing below, we both agree to this coaching agreement.
Coach
Name: Mark Burlinson
Signature:
Date: [Date]
Client
Name: you, the client
Signature:
Date: [Date]