Privacy Policy
This Privacy Policy explains how Mark Burlinson Communication Coaching (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, book services, download resources, join our email list, purchase a product, or access our membership or online course content.
We are committed to protecting your privacy and handling your data in a transparent and secure way.
1. Who We Are
Business name: Releasers of Destiny LLC, dba Mark Burlinson Communication Coaching
Website: https://markburlinson.com
Email: mark@markburlinson.com
Business address: 2041 Woodlawn Drive, Conway, SC 29526
If you have any questions about this policy or your personal data, you can contact us using the details above.
2. What Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following types of personal information:
Name
Email address
Phone number
Billing details (payments are processed by third-party providers - we do not store full card details)
Appointment and booking details
Coaching enquiry details (such as goals, challenges, and background)
Messages you send to us (via forms, email, SMS, or other channels)
Account login information (if you create an account)
Membership and course activity (if you access protected content)
Technical data such as IP address, browser type, device information, and site usage
3. How We Collect Your Data
We may collect personal information when you:
Fill out a form on our website
Book a call, consultation, or appointment
Download a free guide or resource
Subscribe to our email list
Purchase a product or service
Create an account or log into a client portal
Join a membership or access an online course
Send us a message via email, SMS, social media, or other channels
Browse the website (through cookies and similar technologies)
4. Why We Collect Your Data (Legal Basis / Compliance)
Privacy laws vary depending on where you live.
We process your personal data only when we have a valid legal reason to do so, which may include:
When you give us consent (such as opting in to marketing emails or SMS)
When we need your data to deliver a service or product you requested
When we have a legitimate business reason to operate and improve our services
When we are required to comply with legal obligations
Jurisdiction / compliance region: This policy is intended to comply with privacy laws applicable in the visitor's region.
5. How We Use Your Personal Data
We use your personal data to:
Respond to enquiries and messages
Deliver coaching services and customer support
Manage bookings, appointments, and reminders
Send you resources you request (such as free guides)
Send marketing communications (only when you have opted in)
Provide access to memberships, online courses, or client portals
Process payments and manage purchases
Improve our website, content, and services
Maintain security and prevent fraud or spam
6. Marketing Emails and SMS
If you opt in, we may send you marketing communications by email or SMS.
These may include:
Updates and announcements
Educational content
Offers for coaching, courses, or memberships
You can unsubscribe at any time:
By clicking the unsubscribe link in any email
By following the instructions in SMS messages
By contacting us directly at mark@markburlinson.com
7. Client Portal, Memberships, and Online Courses
If we offer memberships, courses, or client portals, you may be able to create an account and log in.
When you do, we may collect and store information such as:
Your login details
Your course progress and activity
Your purchases and access permissions
Messages or submissions you send through the platform
This information is used to provide and manage access to the content and services you have purchased or registered for.
8. Payments
If you purchase a product, course, membership, or service through our website, payments are processed through third-party payment providers such as:
Stripe
We do not store your full payment card details.
The payment provider will process your payment information according to their own privacy policy.
9. Service Platform and CRM
We use software tools to help us operate our business and deliver services.
This may include tools for:
Storing contact details
Managing enquiries and client records
Booking and appointment scheduling
Email and SMS communication
Client portal access
Memberships and online course delivery
Automation and internal admin
Your data may be stored and processed within these systems for the purposes described in this Privacy Policy.
10. Cookies and Tracking
Our website may use cookies and similar technologies to improve your experience and understand how people use our website.
Cookies may be used for:
Basic website functionality
Remembering preferences
Security and fraud prevention
Analytics (to understand website usage)
Marketing (if enabled)
You can control cookies through your browser settings. Disabling cookies may affect how the site functions.
11. Website Analytics and Performance
We may collect information about how visitors use our website, such as:
Pages visited
Time spent on site
Device and browser information
Approximate location (city-level)
Referral source (such as a link from another website)
This helps us understand what content is useful and improve the website.
12. Who We Share Your Data With
We do not sell your personal data.
We may share your data with trusted service providers who help us operate our business, including:
Website hosting providers
CRM and marketing software providers
Email and SMS delivery providers
Payment processors
Booking and scheduling providers
Analytics providers
Contractors or team members who support service delivery (only when necessary)
These providers only process your data on our instructions and for legitimate business purposes.
13. How Long We Keep Your Data
We keep your personal data only as long as necessary, depending on why it was collected.
For example:
Enquiry records may be kept for a reasonable period to manage follow-ups
Client records may be kept for business, legal, and accounting purposes
Marketing records are kept until you unsubscribe
Purchase and invoice records may be kept for tax and compliance requirements
You can request deletion of your data where applicable.
14. Your Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to certain processing
Withdraw consent (for marketing at any time)
Request restriction of processing
Request a copy of your data in a portable format
To make a request, email us at mark@markburlinson.com.
15. Data Security
We take reasonable steps to protect your personal data using security measures such as:
Secure platforms and access controls
Password-protected systems
Limited access to sensitive data
Secure third-party providers
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
16. International Data Transfers
Some of the third-party services we use may store or process data outside your country or region.
Where this happens, we take steps to ensure appropriate safeguards are in place, where required by applicable law.
17. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
18. Links to Other Websites
Our website may contain links to other websites or embedded content (such as videos).
We are not responsible for the privacy practices of third-party websites. Please review their privacy policies separately.
19. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on this page, with the updated date shown at the top.
20. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us:
Mark Burlinson Communication Coaching
Email: mark@markburlinson.com
Website: https://markburlinson.com